Refund policy

Return & Refund Policy

We want you to be happy with your Smoovay order. If something isn’t right, please contact us so we can help.

Standard product returns

You may request a return within 14 days of delivery. Items must be unused, in their original condition, and returned with any included parts or packaging. This includes standard-color 3D-printed products, unopened filament, and unused printer parts.

To start a return, contact us through Smoovay.com or call or text 608-492-2639 with your order number. Please wait for return instructions before sending anything back. We’ll provide the return address when your request is approved.

For a change-of-mind return, the customer pays return shipping. Original shipping charges are not refunded.

Custom and personalized orders

Products made with a requested name, size, design change, or specially ordered color cannot be returned for a change of mind once production has started. If a custom order arrives damaged, defective, or different from what we agreed to make, please contact us and we’ll make it right.

Choosing a standard color offered on a product page does not, by itself, make an item a custom order.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery and include your order number and photos of the item and packaging. We’ll review the issue and offer a replacement, exchange, or refund as appropriate. Smoovay will cover return shipping if we ask you to send back an item that arrived damaged, defective, or incorrect.

Cancellations

Contact us promptly if you need to cancel an order. We can cancel and refund an order before production or shipping begins. For custom orders, cancellation may no longer be possible after production starts.

If we cannot ship your order within the promised time, we’ll contact you about the delay and give you the option to cancel for a full refund. FTC shipping rules

Refunds

Once we receive and inspect an approved return, we’ll let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund.

This policy applies to purchases made through Smoovay.com. For orders placed through Etsy or another marketplace, please start the request through that marketplace.